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Our Services

From scattered data to clear, integrated decision-making

The CyberERP solution fully covers an organization's management, operational and support processes, including management, finance, production and production planning, contract management, purchasing and imports, sales and exports, warehousing and inventory control, personnel and human resources, quality control, research and development, maintenance and repairs, and administrative correspondence.

Our Services

Training & Deployment

Raydana helps customers finish system training in the right amount of time by drawing up a training program together with them, covering the subsystems and the core ERP concepts in the customer's own environment. It also makes the system easier to use by providing two training booklets, "Working with the System Step by Step" and "System Processes and Business Logic". Training at Raydana is delivered as individual and group classes for key users and process owners (two people per subsystem).

You can implement exactly the modules your organization needs.
Training system users

Customization

One of the most common requests from organizations is to customize their software system, because they have specific processes or functions that cannot be implemented and used within the standard processes of an ERP system.

Designing and customizing software screens

Benefits and value gained from the customization phase

  • Better customer experience when using the system
  • A closer fit between the system and the customer's needs
  • Improvement of the existing ERP system based on organizations' new needs
  • Using a system that meets the customer's requirements in the shortest possible time
  • A comprehensive system that is integrated with other systems

In addition, the system can connect and integrate with the organization's other systems through web services, and the Raydana team can extend and develop it without limit, including by third parties. This lets the ERP system be used easily as one integrated system together with the organization's other systems.

The customization process is carried out to make the necessary changes to the system and align the software with the customer organization's improved processes.

Customization process activities

  1. Building prototypes for the screens that need to change

    To better simulate the required changes, user interface (UI) screens are prepared and presented for the parts of the system that need changes.

  2. Logical integration of the new system

    The new system prototype is reviewed and evaluated by analysts and designers at this stage, and any possible issues and gaps are fixed.

  3. Documentation

    A user-interface document covering the full technical specification of every screen is produced at this stage for the client. Besides the look of each screen, it covers what each screen does and its business logic.

  4. Testing

    Complete, thorough system testing is done in-house at Raydana by Raydana's testing and support team. Real scenarios identified in earlier phases are used at this stage.

Software Development

Raydana helps customers finish system training in the right amount of time by drawing up a training program together with them, covering the subsystems and the core ERP concepts in the customer's own environment. It also makes the system easier to use by providing two training booklets, "Working with the System Step by Step" and "System Processes and Business Logic". Training at Raydana is delivered as individual and group classes for key users and process owners (two people per subsystem).

You can implement exactly the modules your organization needs.
  • Designing training courses
  • Step-by-step booklets
  • Individual and group classes
  • Training videos
  • Software demo

Support & Maintenance

The main benefits of support and maintenance for systems implemented at customer sites include:

  • Stable operating conditions for the implemented systems
  • Always running the latest released version, thanks to regular updates
  • Training for new staff at the customer's request
  • Training on new system features
  • Full-time contact with users through the customer relationship system
  • Answers to users' questions about each system's process areas, as well as general questions about running and using the systems
  • Peace of mind that the organization's data is always available, through daily backup instructions and regular checks that they are followed at the customer site
  • Reliable system performance thanks to regular monitoring and review at the customer site
You can implement exactly the modules your organization needs.
  • Regular updates
  • System stability
  • 24/7 support
  • Periodic training
  • Regular monitoring and review
  • Training on new features

System Deployment Approach

Raydana's methodology for deploying Cyber ERP is based on Oracle's AIM methodology. It has been reviewed by Raydana's systems engineering team and tailored to the company's past experience and to the needs and requirements of Iranian companies and organizations.

System deployment

The most important functions of this methodology are:

  • Speeding up implementation to reduce the risks of a long deployment
  • Spreading the project's impact across its whole timeline, instead of having no effect for a long time and forcing sudden changes at the end
  • Prioritizing the processes that have the most impact in the organization
  • Fully covering the client's requirements (aligning the system with them)
  • Solving the organization's problems and weak points in the covered areas through the system
  • Improving and simplifying the organization's processes and procedures by the end of the project
  • Reducing project risks (preventing unplanned development and changes to the software)
  • Reducing resistance inside the organization through constructive interaction between departments and the project team, with attention to the quality of consulting and training

Raydana has also used the ITIL framework to define the processes needed for the full deployment of Cyber ERP, to improve the services it offers to different organizations. ITIL is a collection of best practices in IT service management, used by small and large, public and private IT-related organizations to manage their work correctly, efficiently and methodically. ITIL provides a set of design patterns for organizing and managing all IT activities in an organization; by implementing and teaching them correctly, IT-driven organizations can deliver better services with less time and cost and reach their goal: higher customer satisfaction.

You can implement exactly the modules your organization needs.

Raydana's methodology for the full deployment of Cyber ERP in an organization includes the following steps:

  1. 1

    Pre-launch

  2. 2

    AS-IS Analysis

    Understanding and documenting the organization's processes, activities, workflows, forms and information

  3. 3

    TO-BE Analysis

    Improving information flow and work procedures to make operations easier

  4. 4

    Server installation and setup

    Project kick-off meeting / initial, high-level understanding of the organization / project planning

  5. 5

    Training

    Project kick-off meeting / initial, high-level understanding of the organization / project planning

  6. 6

    Implementation consulting

    Project kick-off meeting / initial, high-level understanding of the organization / project planning

  7. 7

    Consulting and implementation

    Project kick-off meeting / initial, high-level understanding of the organization / project planning

Final Delivery